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new PC preloaded with someone else's MyASUS account?

Star I

I just bought a new ASUS PC. The MyASUS window shows someone else's account listed there. I have not had a MyASUS account before.

Did I actually get a new computer or has someone else owned this before me? Could this be a Quality Assurance check before the PC left the manufacturer or the seller? The existing account is written in Asian characters and I can't identify them.




Here we mainly discuss the issues/questions related to ASUS laptop & Phone.

For your PC questions, I suggest you contact our local call center to have further assistance.

Please refer to below and find the link of local call center. 
Sorry for any inconvenience it may be caused.


**If you are a newly purchased product and have any questions, we also recommended you report to the dealer to confirm whether it is possible to return or exchange the product.