new PC preloaded with someone else's MyASUS account?

[JBouley]

I just bought a new ASUS PC. The MyASUS window shows someone else's account listed there. I have not had a MyASUS account before.

Did I actually get a new computer or has someone else owned this before me? Could this be a Quality Assurance check before the PC left the manufacturer or the seller? The existing account is written in Asian characters and I can't identify them.

[Falcon_ASUS]

@JBouley 
Here we mainly discuss the issues/questions related to ASUS laptop & Phone.

For your PC questions, I suggest you contact our local call center to have further assistance.

Please refer to below and find the link of local call center.

http://www.asus.com/support/CallUs# 
Sorry for any inconvenience it may be caused.

**If you are a newly purchased product and have any questions, we also recommended you report to the dealer to confirm whether it is possible to return or exchange the product.

[ZenBot]

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