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my mic is not working when I use headphone

Star I
Please tell us some basic information before asking for help:
Model Name: fx570ud
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app)
my headphone's mic is working on other devices but when i connect it my laptop it doesn't work .
i recently reinstalled my windows and after reinstallation it stopped working .
sounds like the windows doesn't detect it at all. i have already installed all the drivers .

Community Legend II
Hi there,
does the built-in MIC still work?
the headset you are using is 3.5mm jack one? or bluetooth one?
Thank you.