Mouse and Keyboard problem with ASUS TUF Gaming F15

[dynastes]

Battery or AC: AC
Model: ASUS TUF Gaming Dash F15 FX516PM-HN025T
Frequency of occurrence: often
Reset OS:
Screenshot or video:
System: Windows 11 (also 10 had the same problem)
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Detailed description：Hi all, I encountered two problems while using my notebook in everyday work.
First problem, the mouse freezes while scrolling pages with mouse wheel, stopping scrolling and "re-doing" all the scroll it didn't do in once. Other times, the mouse pointer stops to move (this problem is also visible in the video attached). This problem happens also with the trackpad (stucking while moving, I never noticed problem while scrolling with trackpad)
Second problem, when writing some text with external keyboard, sometimes it repeats some letters too many times as if I pressed for a long time that key. This problem is visible also in the video
I hope someone can help solving this problem
Best regards

[dynastes]

I'm posting the attachments here

[Blake_ASUS]

Hi there,
What kind of mouse or external keyboard are you using? USB ones or Bluetooth?
What is your BIOS version?
Thank you.

[dynastes]

Blake_ASUS

Hi there,

What kind of mouse or external keyboard are you using? USB ones or Bluetooth?

What is your BIOS version?

Thank you.

View post

Hi,
About the BIOS version, it's FX516PM.322
Regarding the external Keyboard, is a cabled one.
The mouse is connected with the bluetooth. However, I want to clarify that:
1) I use it everyday in my other work's notebook and it never had similar problem
2) the problem happened even if I use the trackpad

Thanks for your help

[Blake_ASUS]

Hi there,
They may I know if the issue only happen when you plug in the adapter, when you connecting to wifi...
in certain scenario?
Thank you.