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Going into Sleep Mode

bcarr
Visitor

7 hours ago

Hi-  I just purchased a Vivobook S 15/16 OLED laptop.  So far, really like the computer. However, one thing I have noticed is that it sometimes takes more than one attempt to place it in sleep mode.  It appears that this only happens when software (MS Word, Excel, or Gmail) is left open.  If everything is closed, going into sleep mode happens on first try.  I wonder if sleep mode is designed to function this way to let you know that things are still open?  Once in sleep mode, I have no problem is waking the laptop up.

Thank you for any response ...

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1 REPLY 1

Falcon_ASUS
Moderator
Moderator

an hour ago

@bcarr 
This kind of situation is usually caused by background programs still running.
It is recommended that you check if the system is updated to the latest version or restart the laptop and then check if the issue still persists.
Sorry for any inconvenience it may be caused. 

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