FN+Arrow Keys no longer change aura brightness of the keyboard_ Brand New Asus TUF A15 FA506QM

[rnogueira611]

System: Windows 10 Pro 64bits
Battery or AC: Both
Model: Asus TUF A15 FA506QM (R7 5800H + RTX 3060 + 16gb 3200mhz)
Frequency of occurrence: Always happening, since a few days ago
Reset OS: Not yet
Screenshot or video: -
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Detailed description：Every Hotkey works perfectly, including the FN+RIGHT/LEFT hotkey to change the aura mode, but the FN+UP/DOWN stopped working a few days, I haven't done anything in particular to cause this problem, the pc is brand new, i got it 10 days ago, it is pretty much stock.
Help please.
Also, when I run diagnostics on MyAsus app, it doesn't let me see the result for some reason.

[s1m6233]

hello I also have the same problem did everything that was written but neither the change in the aura nor the brightness of the backlight. Do not change(((

[AZT]

Finally i found someone with the same problem!! Fn + arow keys stopped working in my FA506QR and i don't know which exact update caused the problem. Is there at least a shortcut for the Lighting section in armoury crate? It gets annoying to go through such a long path every time i want to change the keyboard brightness

[Xscaper]

Hello, i have the same issue after updating BIOS using "ASUS_FA506QM_305_BIOS_Update.exe" 🙁 FN + arrow UP/DOWN not working.
and
Also i do not know if this is relevant but i think that my serial number in BIOS and MyAsus app changed to "SSN12345678901234567" from the one it should be.

[Diskun]

Xscaper

Hello, i have the same issue after updating BIOS using "ASUS_FA506QM_305_BIOS_Update.exe" 🙁 FN + arrow UP/DOWN not working.

and

Also i do not know if this is relevant but i think that my serial number in BIOS and MyAsus app changed to "SSN12345678901234567" from the one it should be.

View post

Hi Xscaper, I too have the same bad serial number after the update on the 506QR. Seems like a really really bad quality control on such an important update as a BIOS revision, that has the potential to brick your laptop. Fortunately this one "just" broke the keyboard brightness.
Let's hope they find a fix soon.
p.s.You can still see the correct SN by going to My Asus / User Center / Extended Warranty, but only if it was registered before I think.

[Blake_ASUS]

Hi @s1m6233 @AZT @Xscaper ,
Please share your SN in the PM I send you
Thank you so much.