FN+Arrow Keys no longer change aura brightness of the keyboard_ Brand New Asus TUF A15 FA506QM

[rnogueira611]

System: Windows 10 Pro 64bits
Battery or AC: Both
Model: Asus TUF A15 FA506QM (R7 5800H + RTX 3060 + 16gb 3200mhz)
Frequency of occurrence: Always happening, since a few days ago
Reset OS: Not yet
Screenshot or video: -
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Detailed description：Every Hotkey works perfectly, including the FN+RIGHT/LEFT hotkey to change the aura mode, but the FN+UP/DOWN stopped working a few days, I haven't done anything in particular to cause this problem, the pc is brand new, i got it 10 days ago, it is pretty much stock.
Help please.
Also, when I run diagnostics on MyAsus app, it doesn't let me see the result for some reason.

[rnogueira611]

Hello, is there any news related to the problem?

[Blake_ASUS]

rnogueira611

Hello, is there any news related to the problem?

View post

Hi there,
Which model do you have? and which issue did you encountered? SN or the backlight issue ?
Thank you.

[yeulagitakg]

Blake_ASUS

https://zentalk.asus.com/en/discussion/comment/168378#Comment_168378

Hi there,

Which model do you have? and which issue did you encountered? SN or the backlight issue ?

Thank you.

View post

Model: Asus TUF A15 FA506QM
fn+arrow key didn't work, please help me ! i try everything !

[rnogueira611]

Blake_ASUS

https://zentalk.asus.com/en/discussion/comment/168378#Comment_168378

Hi there,

Which model do you have? and which issue did you encountered? SN or the backlight issue ?

Thank you.

View post

Both, Asus TUF A15 FA506QM

[Blake_ASUS]

rnogueira611

https://zentalk.asus.com/en/discussion/comment/168438#Comment_168438

Both, Asus TUF A15 FA506QM

View post

Hi there,
Sorry that I missed that you are the first one to post this question.
I have been waiting for you to share the SN in the PM.
Please share the SN from the sticker at the bottom of your laptop.
Thank you.