FN+Arrow Keys no longer change aura brightness of the keyboard_ Brand New Asus TUF A15 FA506QM

[rnogueira611]

System: Windows 10 Pro 64bits
Battery or AC: Both
Model: Asus TUF A15 FA506QM (R7 5800H + RTX 3060 + 16gb 3200mhz)
Frequency of occurrence: Always happening, since a few days ago
Reset OS: Not yet
Screenshot or video: -
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Detailed description：Every Hotkey works perfectly, including the FN+RIGHT/LEFT hotkey to change the aura mode, but the FN+UP/DOWN stopped working a few days, I haven't done anything in particular to cause this problem, the pc is brand new, i got it 10 days ago, it is pretty much stock.
Help please.
Also, when I run diagnostics on MyAsus app, it doesn't let me see the result for some reason.

[rnogueira611]

If anyone founds a solution please post it here, I really cannot stay without my pc because of online work...
Thanks!
I've upgraded everything, including ASUS System Control Interface v3 V3.0.5.0, still nothing.

[Blake_ASUS]

Hello Diskun,
Well... you have done everything for the software part...
and the firmware 406 you mention is BIOS, not keyboard firmware.
So it would be very helpful if we can find out what has been updated or modified before the issue occurred.
But anyway, I will double check with our technical support.
Is the OS on your device from factory? or you have installed your own before?
Thank you.

[Blake_ASUS]

rnogueira611

If anyone founds a solution please post it here, I really cannot stay without my pc because of online work...

Thanks!

I've upgraded everything, including ASUS System Control Interface v3 V3.0.5.0, still nothing.

View post

Hi rnogueira611,
Would you send the device to our service center instead?
Please share your product SN and the RMA number in the PM I send you.
Thank you.

[Diskun]

Blake_ASUS

Hello Diskun,

Well... you have done everything for the software part...

and the firmware 406 you mention is BIOS, not keyboard firmware.

So it would be very helpful if we can find out what has been updated or modified before the issue occurred.

But anyway, I will double check with our technical support.

Is the OS on your device from factory? or you have installed your own before?

Thank you.

View post

Hi Blake.
The system came from factory with no OS from an authorised, reputable reseller. I installed the OS myself both the first time and after the incident started happening, using the same Windows 10 20H2 USB drive (created with the official Windows Media Creation Tool).
Thank you for your assistance btw.

[rnogueira611]

Diskun

https://zentalk.asus.com/en/discussion/comment/165812#Comment_165812

Hi Blake.

The system came from factory with no OS from an authorised, reputable reseller. I installed the OS myself both the first time and after the incident started happening, using the same Windows 10 20H2 USB drive (created with the official Windows Media Creation Tool).

Thank you for your assistance btw.

View post

Same here, right now I'm on 21H1, but this problem appeared when I was in 20H2.