FN+Arrow Keys no longer change aura brightness of the keyboard_ Brand New Asus TUF A15 FA506QM
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05-02-2021 09:20 AM
Battery or AC: Both
Model: Asus TUF A15 FA506QM (R7 5800H + RTX 3060 + 16gb 3200mhz)
Frequency of occurrence: Always happening, since a few days ago
Reset OS: Not yet
Screenshot or video: -
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Detailed description:Every Hotkey works perfectly, including the FN+RIGHT/LEFT hotkey to change the aura mode, but the FN+UP/DOWN stopped working a few days, I haven't done anything in particular to cause this problem, the pc is brand new, i got it 10 days ago, it is pretty much stock.
Help please.
Also, when I run diagnostics on MyAsus app, it doesn't let me see the result for some reason.
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05-06-2021 04:03 PM
Thanks!
I've upgraded everything, including ASUS System Control Interface v3 V3.0.5.0, still nothing.
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05-06-2021 06:39 PM
Well... you have done everything for the software part...
and the firmware 406 you mention is BIOS, not keyboard firmware.
So it would be very helpful if we can find out what has been updated or modified before the issue occurred.
But anyway, I will double check with our technical support.
Is the OS on your device from factory? or you have installed your own before?
Thank you.
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05-07-2021 12:28 AM
rnogueira611Hi rnogueira611,If anyone founds a solution please post it here, I really cannot stay without my pc because of online work...
Thanks!
I've upgraded everything, including ASUS System Control Interface v3 V3.0.5.0, still nothing.
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Would you send the device to our service center instead?
Please share your product SN and the RMA number in the PM I send you.
Thank you.
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05-07-2021 12:34 AM
Blake_ASUSHi Blake.Hello Diskun,
Well... you have done everything for the software part...
and the firmware 406 you mention is BIOS, not keyboard firmware.
So it would be very helpful if we can find out what has been updated or modified before the issue occurred.
But anyway, I will double check with our technical support.
Is the OS on your device from factory? or you have installed your own before?
Thank you.
View post
The system came from factory with no OS from an authorised, reputable reseller. I installed the OS myself both the first time and after the incident started happening, using the same Windows 10 20H2 USB drive (created with the official Windows Media Creation Tool).
Thank you for your assistance btw.
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05-07-2021 05:22 PM
DiskunSame here, right now I'm on 21H1, but this problem appeared when I was in 20H2.https://zentalk.asus.com/en/discussion/comment/165812#Comment_165812
Hi Blake.
The system came from factory with no OS from an authorised, reputable reseller. I installed the OS myself both the first time and after the incident started happening, using the same Windows 10 20H2 USB drive (created with the official Windows Media Creation Tool).
Thank you for your assistance btw.
View post