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CPU fan(left fan) is not spinning on my ROG Strix G521Li

zenflamerzz
Star II
System: Windows 10 Home
Battery or AC:
Model: ROG Strix G512Li
Frequency of occurrence: Everyday since 3/1/2021
Reset OS:
Screenshot or video:
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Detailed description:I just got my laptop for two weeks and two days ago (3/1/2021) the CPU fan has stopped working and it wont spin even when I switched to Performance and Turbo mode. My laptop getting hot easier when I play games. In the Armoury Crate, it shows "0 rpm" for my CPU fan spin rate, but sometimes it shows constant "63300 rpm" but actually it is not spinning at all (I can tell because there is no air generated at the left exhaust). Plus, when I ran the hardware diagnostic test, it do tell that I might have a problem with my fan
16 REPLIES 16

zenflamerzz
Star II
img-20210105-wa0012.jpeg
This is the 63300 rpm one(but the fan wasnt even spinning at all)

zenflamerzz
Star II
img-20210105-wa0008.jpeg
This is the 0 rpm (which is accurate)

zenflamerzz
Star II
img-20210105-wa0014.jpeg
Hardware diagnostic

Blake_ASUS
Community Legend II
Hello zenflamerzz,
Please kindly check if your BIOS, ASUS System Control Interface V2 driver, Armoury Crate Service and ROG Live Service are all updated.
ROG Strix G15 G512 | ROG Strix | Gaming Laptops|ROG - Republic of Gamers|ROG GlobalThank you.