12-10-2022 03:47 PM
12-12-2022 10:05 PM
- System: Windows 11 64bit
- Battery or AC: AC
- Model: ASUS ROG Strix G15 G513QR-HF010T / Asus Zenscreen MB166C
- Frequency of occurrence: always
- Reset OS: hm?
- Screenshot or video: not needed
HeyI just unboxed my new Asus Zenscreen MB166C and tried connecting it to my ASUS ROG Strix G15 G513QR-HF010T. I tried both through a direct USB-C connection as well as through a docking station with a separate power supply.
In both cases - Zenscreen powers up, Windows makes a notification sound 2 times and then Zenscreen powers down saying "no USB-C signal". Clearly - there is power (this device doesn't have a battery or other power sources). I tried with the provided cable as well as other high-quality cables with the same result.
I have also installed the app and drivers from here the asus website (this stupid form forbids me from pasting a link...) which didn't change anything.
Please advise what may be the cause of it and whether it can be fixed.
Cannot detect Asus Zenscreen MB166C on my ASUS ROG Strix G15 G513QR-HF010T