Battery health charging integrated on the MyAsus app is not working
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10-07-2020 11:27 PM
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10-25-2020 06:34 PM
hle72893Hello hle72893,Dear Blake,
I don't think that the best answer for your customer.
I'm using the asus TUF and have a same problem.
I uninstall myasus app in my laptop and reinstall again.
The app working again, but when shutdows, this problem has been again.
The problem has been over 1month and that terrible feel when using the official app in my laptop I trusted.
Sincerely!
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Which model do you have extactly?
Have you checked BIOS and ASUS system control interface driver?
Thank you.
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10-25-2020 06:36 PM
Alex11HelloAlex11,I have a Zen notebook running Windows 10 Home. I have experienced the same problem, starting around 3-4 weeks ago. In spite of the The Battery Health setting in MyAsus being set to Maximum Lifespan Mode, charging continues to 100%. It always used to stop charging at 59%. Even if I allow the battery to discharge then plug in the power again, it always goes back to 100%. This is definitely a change from the previous working state. Please fix this problem.
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Which model do you have ?
Have you checked BIOS and ASUS system control interface driver?
Thank you.
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10-25-2020 06:38 PM
CzgergoHello Czgergo,https://zentalk.asus.com/en/discussion/comment/126427#Comment_126427
Dear Blake,
It seems that the problem is not Win 10 version related (See Alex11's post), so please find the reason and Fix it ASAP. There are multiple complaints in related topics as well from different people.
Many thanks!
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I will still have the same answer for you.
I will go on to collect information from the others.
Thank you.
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10-26-2020 03:10 AM
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10-26-2020 07:24 AM
My OS is Windows 10 Professional (x64) Build 19041.572, on a notebook ASUS TUF Gaming FX505DD_FX505DD
Update: I found and downloaded the separate ASUS_Battery_Health_Charging_Win10_64_VER100002 app, installed and it works -- stops the charging at 60%.
