Asus zephyrus g14 stutter,robotic/distorted sound and mouse lag.

[Immortalsoul]

System: Asus zephyrus g14
Battery or AC:
Model: GA401II-BM131TS
Frequency of occurrence: 2-3 times a day
Reset OS: System reset has been done 3-4 times
Screenshot or video: Cant take one
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Detailed description：Hi guys I have a asus zephyrus g14 and after buying it I have had an issue and i tried to fix it by resettin my pc 3-4 times. I took it to service centre twice and they just did a full reset but it didn't help anything. My pc has win 11 and this problem occured both in win 10 as well as win 11. The problem is my pc suddenly lags/stutter to put it in words lets say I am gaming or watching video in any app and suddenly what happens is the game suddenly sttuter or the frames drops to 0 for 1-2 sec and while whatching video the video slows down like it becomes 0.1x slow something like that and in both the cases the sound also slows down like in slow motion and makes robotic sound and if you try to move the mouse it moves very slow and stutter. This can happen at any random time and no matter what app I am not sure if it happens while in idle mode but it might happen then only cause you cannot know as there is nothing going on in pc at that time. And thing i saw was this event id 5379 when I opened eventvwr after that issue and and it happens at that exact time when the issue occur.
My pc specs
Ryzen 5 4600hs
16 gb ram
Gtx 1650ti
please help me it is very annoying

[Hamstray]

If your BIOS doesn't have the option? Nothing! 😄 Gotta love ASUS

[Immortalsoul]

Hamstray

That sounds like the AMD ftpm issue (look for it on google, I'm not allowed to post links)

You'll need to wait at least until May for them to finish making the fix, then hope ASUS is relatively quick in making a BIOS update that includes said fix.

For the moment what you can do is go to your BIOS and in advanced setting look for Trusted Computing, there you can disable fTPM. NOTE: Make sure you disabled all bitlocker-related things in Windows and also cleared the TPM in tpm.msc before doing this, also don't let Windows load up after clearing the TPM because it'll just take ownership again and you'll need to reclear

Or if your BIOS is like mine then the option doesn't exist and we're SOL because ASUS doesn't feel like letting us disable a faulty feature

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So its just a software issue right not any hardware issue right?

[Hamstray]

Either software or firmware, depending on if the issue's directly within the fTPM or if it's in the way the BIOS interacts with it.
e: actually is BIOS also firmware? either way it's not hardware I don't think

[Immortalsoul]

Hamstray

Either software or firmware, depending on if the issue's directly within the fTPM or if it's in the way the BIOS interacts with it.

e: actually is BIOS also firmware? either way it's not hardware I don't think

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Thanks mate I really needed someone to help me out and you did thanks a lot mate.
Lets just wait for the May update and see if it fixes this issue.

[Hamstray]

I hope so too, or that maybe they'll have mercy and add the ability to disable it completely with that update.