System: Zenwifi XT8
Battery or AC: AC
Model: Firmware Version: 3.0.0.4.386_48706 and Version 9.0.0.4.386.48966
Frequency of occurrence: Freeze every FEW Minutes for 4 to 6 seconds then resumed automatically
Reset OS: Andriod 10 or IOS 14.0.1
Screenshot or video: NIL
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Detailed description：
Enabled Smart Connect or not, the same issue
Happened on both 2.4GHz and 5GHz bands
SSID no conflict with other people, not using common default names
Authentication: WPA2/WPA3 Personal
Encryption: AES
Protected Management Frames: Capable
2.4G/5G Channel Control Channel: AUTO or manual, the same issue
Symptoms and Issues
When using any real-time applications such as Whatsapp Video Conference, zoom video conference, or youtube live, etc. the image freezes every FEW minutes for 4 to 6 seconds then resumed automatically. I tried changing to different wireless settings and using different firmware versions (upgrade and downgrade), the issue still exists.
I fall back to previously using Synology router the issue was gone (all default WIFI settings).
Any resolution or I should have hardware replacement? Thank you very much.
