Asus ZenScreen not detected

[zheepern0826]

System: Windows 10 64 bit current update
Battery or AC:
Model: Asus N56JR & Asus Zenscreen MB165B
Frequency of occurrence: Every time
Reset OS:
Screenshot or video. I have attached screenshot
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Detailed description：I tried connect Asus Zenscreen to my Asus laptop. I can see there is light on the Asus Zenscreen. but no matter i select Duplicate/Extend mode, it doesn't works.

i have download the driver and installed but it doesn't helps.
Any idea what could be happen ?
Thanks in advance.

[Blake_ASUS]

Hi Zheepern,
At first I thought it could be the issue use USB 2.0 and USB 3.0
But after you testing, I am confused as well.
Let me check more about it.
Thank you.

[Blake_ASUS]

Hi Zheepern,
Can you try to connect the monitor adapter to the USB port 2.0 at the same time when you connect MB165B to the laptop?
Thank you.

[zheepern0826]

Hi Blake,
I have checked and attached the snapshot of USB portion from all 3 laptops.

It seems Zenbook's “Extensible Host Controller Interface" is 3.1 while the other 2 laptop is 3.0. Can advise could this be the reason why Zenscreen is not detected on the other 2 laptops ?


Thank you.

[Blake_ASUS]

Hi Zheepern,
We are suspecting power issue. USB 3.0 is enough for this monitor.
So have you tried to charge the monitor at the same time when you connect the monitor to the laptop?
Thank you.

[zheepern0826]

Hi Blake,

Can advise how can i charge the monitor ? There is only 1 cable in the box.

Thanks.