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ASUS TUF A17 FA707RC freezes then restarts itself

dinhhuyquynh7
Star I
System: Laptop FA707RC
Battery or AC: problem occurs on both modes
Model: ASUS TUF A17 FA707RC
Frequency of occurrence: once every few days, sometimes 2-3 times in one day if the laptop is upset
Reset OS: Windows 11 OEM, three times, first time a factory reset, next a clean reset, finally another factory reset
Screenshot or video:
========================
Detailed description:
This issue always goes like this: first, my wireless mouse is disconnected, then after 2-3 minutes the laptop freezes (can happen with any apps), the screen is still on, video / game stops running. After 2-3 minutes it restarts without any warning.
The log file only says "the system has rebooted without cleanly shutting down first".
2 REPLIES 2

Falcon_ASUS
Moderator
Moderator
dinhhuyquynh7
  1. System: Laptop FA707RC
  2. Battery or AC: problem occurs on both modes
  3. Model: ASUS TUF A17 FA707RC
  4. Frequency of occurrence: once every few days, sometimes 2-3 times in one day if the laptop is upset
  5. Reset OS: Windows 11 OEM, three times, first time a factory reset, next a clean reset, finally another factory reset
  6. Screenshot or video:

========================

Detailed description:

This issue always goes like this: first, my wireless mouse is disconnected, then after 2-3 minutes the laptop freezes (can happen with any apps), the screen is still on, video / game stops running. After 2-3 minutes it restarts without any warning.

The log file only says "the system has rebooted without cleanly shutting down first".


ASUS TUF A17 FA707RC freezes then restarts itself
@dinhhuyquynh7
If the situation persists after a system restore, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/. Sorry for any inconvenience it may be caused. 

ASUS_Bot
Rising Star II
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