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ASUS ROG Strix G814JZR Cloud Recovery Failure – Stuck on SW Package Installation & BSODs

Asif-Shakir
Star I

I’ve been facing a serious issue with my ASUS ROG Strix G814JZR for the past two months. During ASUS Cloud Recovery, the download completes 100%, but while installing the SW package, the screen randomly freezes, followed by different BSOD errors.

I bought this machine brand new just three months ago, and now I can’t even install Windows properly. Has anyone else faced this issue? Any solutions or suggestions would be highly appreciated!. If needs more information i will be happy to share it.

Regards, Asif

1 REPLY 1

Falcon_ASUS
Moderator
Moderator

@Asif-Shakir 
For your question, we recommend posting it here to seek answers.
https://rog-forum.asus.com/t5/gaming-notebooks/bd-p/HSS_Notebooks
Sorry for any inconvenience it may be caused.