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ASUS ROG FLOW X13 GV301QH - HDMI does not work all the time

mrshraban
Star I
The PC recognizes the monitor but doesn't send any images. I'm on windows 11. The situation generally happens when the laptop goes to sleep.
I have tried with both my external monitors(32'' 1440p 144hz and 22'' 1080p 60hz) and with multiple HDMI cables, but the problem persists.
Sometimes I shut down the computer and then it suddenly starts working. At other times it does not. When I use an external docking station the monitor seems to work fine. But, I have also experienced the same issue once with my docking station.

OS: Windows 11 10.0.22621
Firmware: GV301QH.413
AMD RYZEN 9 5900HS
INTEL WIFI 6 AX200 160MHZ
32GB RAM
1 TB WDC PC SN530
4K SCREEN (60HZ)
2 REPLIES 2

Falcon_ASUS
Moderator
Moderator
mrshraban

The PC recognizes the monitor but doesn't send any images. I'm on windows 11. The situation generally happens when the laptop goes to sleep.

I have tried with both my external monitors(32'' 1440p 144hz and 22'' 1080p 60hz) and with multiple HDMI cables, but the problem persists.

Sometimes I shut down the computer and then it suddenly starts working. At other times it does not. When I use an external docking station the monitor seems to work fine. But, I have also experienced the same issue once with my docking station.

OS: Windows 11 10.0.22621

Firmware: GV301QH.413

AMD RYZEN 9 5900HS

INTEL WIFI 6 AX200 160MHZ

32GB RAM

1 TB WDC PC SN530

4K SCREEN (60HZ)


ASUS ROG FLOW X13 GV301QH - HDMI does not work all the time
@mrshraban
According to your description, there may be a problem with the HDMI, I would suggest you bring back your laptop to our service center.
The following is the contact information: 
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information: 
http://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused. 

ASUS_Bot
Rising Star II
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