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Unable to upgrade firmware

kjm
Star III

Why am I getting this error:

The router cannot connect to ASUS server to check for the firmware update. Please download the latest firmware from ASUS Product Support Site and do manually upgrade. Check on FAQ for more instructions.

So now I am unable to automatically upgrade. Had to do the last upgrade manually also, was hoping that it was just a temporary glitch

3 REPLIES 3

jzchen
Zen Master I

It's been quite a while for me too on a GT-BE98 Pro with 5 nodes.  This started with the latest BQ16 Pro node firmware.  Currently there's an available update for the RT-AX5400 (2025/02/25) and I'm going to manually flash it.  (Android App says system is up to date)...

Aureliannn_ASUS
Moderator
Moderator

Hi @kjm,

may I know the router model you are currently using? Have you updated the firmware from the official website?
If the firmware update fails, please refer to the following FAQ for troubleshooting. Thank you!

[Troubleshooting] Firmware upgrade failed | Official Support | ASUS Global

I have 2: 

AiMesh ZenWiFi BD4 using wireless connection for Mesh to RT-BE92U

RT-BE92U running 3.0.0.6.102_37506, I had to manually download the last 2 updates because the automatic check does not work.