MacBook Pro constantly disconnects from wifi on XT9

[maxplanar]

I had a Netgear Orbi system which worked very reliably, but I got 1Gb fiber and thought a move to the XT9 would be a nice upgrade. It's been pretty annoying, frankly. My MacBook Pro (macOS 15.3.1) keeps disconnecting at random from the wifi, but this does not happen to my wife's Chromebook, nor to our iPhones.  My MacBook Pro has never disconnected from any other networks, including at work, on vacation in other countries, or anywhere else.   Once it disconnects, I simply click to rejoin the XT9 network and it joins right back up without a hitch.

Current XT9 firmware version is 3.0.0.4.388_24684-g1e332b0. This has been happening with many prior versions of macOS and router firmware versions. Thoughts?

[maxplanar]

Any suggestions?

[Aureliannn_ASUS]

Hi @maxplanar ,

To better assist you with this issue, we would like to confirm the following:

1. Frequency band: Does the issue occur on the 2.4GHz band, the 5GHz band, or both?
2. When did the issue start: When did this issue start occurring? Did it start after updating your system, drivers, or making other settings changes? You can try hard reset your router then confirm whether the issue still persist. [Wireless Router] When Standard Reset Isn’t Working: Hard Factory Reset - Models list | Official Sup...
3. Network device connection: Are you connecting your device directly to the router or through a node? If you are connecting through a node, does the entire Mesh network disconnect?
4. Testing with other devices: Please try connecting other devices (e.g., other router) to your MacBook Pro to see if the same issue occurs.
5. Driver updates: Please ensure that the network driver on your MacBook Pro is up-to-date. You can visit Apple's website or the computer manufacturer's website to download and install the latest driver.

If the issue persists after completing the above steps, we recommend that you use the system reporting function of your router to send us the relevant information.

Please follow the steps below to report the issue, and we will assist you:

1. Connect your device (PC, laptop, etc.) to the router, then open the Web management interface (http://router.asus.com/) and log in to your router.
2. Click on "System Administration" and select "Problem Report."
3. Fill in your region, email address (required), ASUS service/case number, issue type, and a description of the issue.
4. Please read and agree to the privacy policy and relevant service terms.
5. Click "Send" to submit your form.

Additionally, please send us the following information via private message: product serial number, the time the problem report was submitted, the email used for the problem report, the time the issue occurred, the MAC address of your device, and a network architecture diagram of your current environment.

If your network is down, the UI page will generate a link for downloading offline data. Please click the link to download the data, compress it into a ZIP file, and provide a cloud link for us to analyze.

Thank you for your cooperation.

[maxplanar]

Wow, that's a severely onerous tech support request list.   Also, none of the instructions here align with what the product's menus show.   I have submitted a report as best I could, and I have already provided the rest of the information in my original post above.

[maxplanar]

How do I private message you?