Hi @tothbenjamin ,
based on your issue, may I ask whether you can provide the product model?
Can you please provide a detailed description of the situation in which the issue occurs and point out specific problems?
When does the problem occur?
Have you updated or changed any settings? After checking,
We found that this error message is related to Armoury Crate.
Please confirm on which page of Armoury Crate the error message appears, kindly provide the screenshot.
Have you tried using the Armoury Crate uninstall tool to uninstall and then reinstall the software?
Please provide a screenshot of the Armoury Crate update center.
Your cooperation in confirming these details would be appreciated. Thank you.
Could you also help record and provide the relevant logs for us to investigate further?
For log operation steps, please refer to Q5: What is App Diagnostics? (New Feature)
https://www.asus.com/support/FAQ/1043747/#a14
After recording the log, please upload it to the cloud, approve access, and PM me the link.
Additionally, kindly provide the product serial number too, thank you.
