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AX3000 Driver error

LucyB
Star I

‎04-05-2025 04:02 AM

Hi! I recently bought and installed the AX3000 card on my desktop (specs below). The Bluetooth isn't working though and I can't work out why, and neither can my Computer Science PHD-student friend. As is shown in the attached image it says there is a driver error, but neither of us can work out what that error is: everything is up to date (installed yesterday, Windows 11 is also up to date) and plugged in correctly. I've tried reinstalling and repairing the drivers, but to no avail. To be clear, the WiFi part of the card is working just fine, it's only the Bluetooth that is having issues. Yes, the "USB" cable it came with is plugged into the MB.

 

I'm only a PE teacher and not very tech savvy, so please keep the jargon to a minimum. Thanks!

 

Computer specs:

Windows 11 Home

Gigabyte Geforce RTX 3090 24GB

AMD Ryzen 9 3950X 3.5 GHz 70MB

Corsair AX1000 1000W 80+ Titanium

MSI X570 MEG UNIFY

HyperX 32GB (2x16GB) DDR4 3200MHz CL16 Fury

Arctic Cooling Liquid Freezer II 360

Seagate BarraCuda Desktop 4TB 5400rpm 256MB

Samsung 980 PRO M.2 NVMe SSD 1TB

Preview file
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1 REPLY 1

Aureliannn_ASUS
Moderator
Moderator

‎04-16-2025 12:45 AM

Hi @LucyB ,

Thank you for contacting ASUS support and for providing a detailed description of the Bluetooth function issue you are experiencing with your ASUS AX3000 wireless network card in your desktop computer. To help you troubleshoot this problem, please try the following technical support steps:

  1. Verify Hardware Connection: Please double-check that the included USB cable is securely connected to a USB port on your motherboard.
  2. Uninstall and Reinstall Drivers: In Windows 11, go to "Device Manager," locate the Bluetooth device, right-click on it, and select "Uninstall device."
    Visit the official ASUS website, search for the latest drivers for the AX3000 wireless network card (including Bluetooth drivers), and manually install these drivers.
  3. Check BIOS Settings: Restart your computer and enter the BIOS settings. In the BIOS, ensure that the USB ports are enabled and not disabled. Some motherboards may require specific settings to enable USB port support for Bluetooth functionality.
  4. Update Chipset Drivers: Go to the official website of your motherboard manufacturer and download and install the latest chipset drivers. These drivers may include support updates for USB and Bluetooth functions.
  5. Use Windows Diagnostic Tool: Use the Windows "Troubleshoot" tool to diagnose and fix Bluetooth issues. You can find and run the Bluetooth troubleshooter in "Settings" > "Update & Security" > "Troubleshoot."

If the above steps do not resolve the issue, we recommend that you bring your product to an official ASUS service center for further assistance. You can find the contact information and locations of our service centers on the official ASUS website.

Official Support | ASUS Global

Thank you for your patience and cooperation.

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