Asus.comm DDNS

[Dare-Devil]

Over the last six months asuscomm.com addresses have had continuous and ongoing issues resolving.  About two months ago there was an outage for a couple of days, where addresses would take some time to resolve.  That issue appeared to get corrected, although there was never any sort of announcement from Asus regarding what happened.  It is now 5pm EST, and since at least 9am this morning, all asuscomm.com addresses are not resolving at all.  The DDNS client is one of the primary reasons that we purchase Asus routers,  the VPN server being the next. The VPN server is completely useless if you cannot locate a valid IP address.

What is going on with asuscomm.com DDNS?  When will this be corrected, and what is Asus doing to avoid this problem in the future?

[jzchen]

I just checked and it is working for me to access on Chrome for Android.  Local time is 4:25 pm (Pacific Daylight Savings Time)

[Aureliannn_ASUS]

Hi @Dare-Devil ,

thank you for contacting ASUS support. 

Regarding the issue you are experiencing with the asuscomm.com DDNS service, to more accurately assess the situation and provide assistance, we kindly request that you help us confirm the following information:

1. Could you please describe in detail the specific circumstances under which the issue occurs? For example, what operations were you performing or at what times does it tend to happen?
2. Have you attempted to perform a hard reset on your ASUS router? [Wireless Router] When Standard Reset Isn’t Working: Hard Factory Reset - Models list | Official Sup...
3. Is the firmware on your device updated to the latest version?
4. Would it be possible to use the system feedback function in the router's logs to report the issue while it is occurring and provide us with the relevant logs for reference?

Please follow the steps below to report the issue, and we will assist you:

1. Connect your device (PC, laptop, etc.) to the router, then open the Web management interface (http://router.asus.com/) and log in to your router.
2. Click on "System Administration" and select "Problem Report."
3. Fill in your region, email address (required), ASUS service/case number, issue type, and a description of the issue.
4. Please read and agree to the privacy policy and relevant service terms.
5. Click "Send" to submit your form.

Additionally, please send us the following information via private message: product serial number, the time the problem report was submitted, the email used for the problem report, the time the issue occurred, the MAC address of your device, and a network architecture diagram of your current environment.

If your network is down, the UI page will generate a link for downloading offline data. Please click the link to download the data, compress it into a ZIP file, and provide a cloud link for us to analyze.

Thank you for your cooperation.