Hi @sozunude ,
we apologize for the delayed response due to the recent holiday. Thank you for your patience.
Regarding the issue you are experiencing, we would like to confirm the following:
- We recommend restoring the router to its factory settings. You may refer to the following FAQ for guidance. [Wireless Router] When Standard Reset Isn’t Working: Hard Factory Reset - Models list | Official Sup...
- When did this issue start occurring? Did it appear after a firmware update?
- Please try switching to different 5GHz channels to avoid interference from other wireless devices. Does the issue only occur on specific channels?
- Temporarily disable the Smart Connect feature to allow devices to manually select frequency bands and see if the issue persists.
If the issue remains after these steps, please submit a system report so our technical team can further analyze and verify the problem.
You can submit a feedback form Web GUI (http://www.asusrouter.com).
1.Connect your device to your router and log in to Web GUI(http://www.asusrouter.com)
2.Find “Administration,” and tap “Feedback”
3.Fill in your region, email (required field), ASUS Service No./Case No.(not required),Select the feedback problem and description.You can also write down comments/suggestions. More details might help us to analyze the issue you have encountered in a faster and more efficient way.
4.Read the agreement and click “I agree.”
5.Tap “Send” to submit your feedback.
Then provide the product serial number, the time of submitting the issue report, the email used for filling out the issue report, and the time when the issue occurred via private message.
Thank you.
