Prime Z390A Stop or Freezing when after boot or after load windows

[smyasin]

hi, When a dedicated graphics card is used in the Asus Prime Z390A motherboard, such as Rtx2060 or Rx 5700xt and the like, when loading Windows or when loading the system after booting, the system stops and freezes. In Nvidia graphics cards, it can only be done by using an HDMI cable. To keep the CPU graphics on, it solved the problem, but in amd, this is not the case, for the sake of simplicity, the prime z390a motherboard is not compatible with 9th generation CPUs without F, and when using separate/independent graphics cards, it becomes a problem and freezes Even with the update of the last version of the motherboard BIOS, which is now 2004, it has not been solved.

products:

Prime Z390A

intel core i5 9600k

2x8 Gb ram geil evo forza

asus dual rtx2060 or XFX 5700xt or Powercoler Rx5700xt 

Cooler master 850W Gold

[smyasin]

Hi, as mentioned according to the QVL device list, I decided to try the asus gt 740 2Gb graphics card but still the freezing problem.. (I called intel he saying try the Turbo Mode option), when Turbo Mode is turned off, the compatibility is still there, but the full power of the system is not used .

[Aureliannn_ASUS]

Hi @smyasin ,

thanks for providing the information.

Could you please record a video about the issue where the system stops and freezes when loading Windows or during system startup?

This will help us submit your problem to the relevant department for further investigation.

Also, did you mean you have try to install the GT740-2GD5?

Thank you.

[smyasin]

Thanks for the reply; Yes, I installed the ASUS GT 740 2gb graphics card according to the QVL list, but still the problem is not solved!
At your request, I made a very complete video with my explanations and problems about ASUS PRIME Z390A; Only the video size is too high and I can't upload it here because the maximum allowed is 75 MB and my video is more than 75 MB, so I uploaded it to Google Drive official site;

BUG REPORT ASUS PRIME Z390A  

or

Video link: https://drive.google.com/file/d/1yPYTFaET51u03RNyhLiN-ieO4NYcevpi/view?usp=drive_link

Thanks;

[Aureliannn_ASUS]

Hi @smyasin ,

Thank you for taking the time to create the video.

We will forward your issue to the relevant department, and if there are any updates, we will notify you.

Thank you.

[smyasin]

Thank you, I am waiting for the results and the next answer