Prime Z390A Stop or Freezing when after boot or after load windows

[smyasin]

hi, When a dedicated graphics card is used in the Asus Prime Z390A motherboard, such as Rtx2060 or Rx 5700xt and the like, when loading Windows or when loading the system after booting, the system stops and freezes. In Nvidia graphics cards, it can only be done by using an HDMI cable. To keep the CPU graphics on, it solved the problem, but in amd, this is not the case, for the sake of simplicity, the prime z390a motherboard is not compatible with 9th generation CPUs without F, and when using separate/independent graphics cards, it becomes a problem and freezes Even with the update of the last version of the motherboard BIOS, which is now 2004, it has not been solved.

products:

Prime Z390A

intel core i5 9600k

2x8 Gb ram geil evo forza

asus dual rtx2060 or XFX 5700xt or Powercoler Rx5700xt 

Cooler master 850W Gold

[Aureliannn_ASUS]

Hi @smyasin ,

based on your issue, may i ask have you make sure you have the latest drivers installed for your Nvidia RTX 2060 or AMD RX 5700 XT graphics card?

It is suggest that you can verify that there are no hardware conflicts between components. Ensure that the graphics card is properly seated in its PCIe slot and that all power connectors are firmly connected.

Also, you can try testing your components individually on another compatible system to see if any specific component is causing the issue.

And make sure that all the device is compatible with the motherboard.

You can refer to the following link.

PRIME Z390-A｜Motherboards｜ASUS Global

Thank you.

[smyasin]

Thank you for your reply. Yes, I did everything. Freezing can happen before entering windows.

[smyasin]

I think another new BIOS update is needed to solve this problem

[Aureliannn_ASUS]

Hi @smyasin ,

it seems like the graphics cards you install (RTX2060/XFX 5700 XT/ RX 5700 XT)are not on the QVL_Devices list.

It is suggest that you replace a graphic card that is on the list, then confirm whether the freezing issue still occur.

You can refer to the following link.

Vista Procedure (asus.com)

Thank you.