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laptop

louisemt2005
Star I
my sisters laptop has stopped working she tried to reset it and it comes up with the laptop logo and then a gray screen and then a black screen and repeats anyone know how to fix it
2 REPLIES 2

RAJU_MSC_MATHEM
Zen Master I
louisemt2005

my sisters laptop has stopped working she tried to reset it and it comes up with the laptop logo and then a gray screen and then a black screen and repeats anyone know how to fix it


laptop
use friend computer , download windows 10 20h2 build no 19042.572 64bit iso file, then use rufus softwarw ith 16GB pendrive, create bootable uwb windows pendrive,
boot with that pendrive , reinstall windows in C partition

Blake_ASUS
Community Legend II
Hello Louis,
Which model do you have?
Please refer to below FAQ
[Notebook] Troubleshooting - How to fix frozen ASUS / ROG logo screen | Official Support | ASUS Glob...Thank you.