Vivobook Flip 14 TP412 stuck in tablet mode - keyboard locked

[Bernd_Asus]

System: Vivobook TP412FA
OS: Win10, 22H2
Model:
Frequency of occurrence:
Reset OS:
Screenshot or video:
========================
Detailed description：
hi,
i have an asus 2 in 1 which can flip and use like a "tablet" . From 2020 until now, all was fine. I was happy with it.
Recently dropped and maybe the sensors doesnt work properly,
windows system thinks that the laptop is flipped backwards and locks keyboard and mouse,
i know this could be patched easily knowing what to disable,
keyboard works in boot bios, i can boot other systems and use the keyboard in bios and alternative boot systems like ubuntu booted live usb or windows pe,
i also set up Windows new and keyboard and touchpad works fine. But after the first windows update cycle, keyboard and touchpad is disabled, input only via touchscreen possible.
please i seek assistance with this.
im quite happy with the laptop performance and features,
maybe the a bug in no of the last driver update, just need to disable it, tried a lot of stuff, in windows registry,
disabling services, devices in device manager but nothing worked so far.
Any ideas?
thank you

[Falcon_ASUS]

Bernd_Asus

1. System: Vivobook TP412FA
2. OS: Win10, 22H2
3. Model:
4. Frequency of occurrence:
5. Reset OS:
6. Screenshot or video:

========================

Detailed description：

hi,

i have an asus 2 in 1 which can flip and use like a "tablet" . From 2020 until now, all was fine. I was happy with it.

Recently dropped and maybe the sensors doesnt work properly,

windows system thinks that the laptop is flipped backwards and locks keyboard and mouse,

i know this could be patched easily knowing what to disable,

keyboard works in boot bios, i can boot other systems and use the keyboard in bios and alternative boot systems like ubuntu booted live usb or windows pe,

i also set up Windows new and keyboard and touchpad works fine. But after the first windows update cycle, keyboard and touchpad is disabled, input only via touchscreen possible.

please i seek assistance with this.

im quite happy with the laptop performance and features,

maybe the a bug in no of the last driver update, just need to disable it, tried a lot of stuff, in windows registry,

disabling services, devices in device manager but nothing worked so far.

Any ideas?

thank you

Vivobook Flip 14 TP412 stuck in tablet mode - keyboard locked

@Bernd_Asus
Maybe you can try to enter safe mode to see if the problem improves.
[Windows 11/10] How to enter Safe Mode | Official Support | ASUS Global

[Bernd_Asus]

I have tried safe mode, but unfortunately it is the same behavior. Only the touchscreen is working fine - keyboard and touchpad without any function.
Any further ideas?

[Falcon_ASUS]

Bernd_Asus

I have tried safe mode, but unfortunately it is the same behavior. Only the touchscreen is working fine - keyboard and touchpad without any function.

Any further ideas?

View post

@Bernd_Asus
If so, there may be a malfunctioning part of the laptop.
I would suggest you bring back your laptop to our service center.
The following is the contact information: 
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information: 
http://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.