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ASUS Zephyrus M (GU502GU) Keyboard Issue : driver gets uninstalled automatically

sayantan_majee2
Star II
System: windows 10 ( Version 10.0.18363 Build 18363 )
Battery or AC: Both
Model: GU502GU
Frequency of occurrence: every time I boot up the system
Reset OS: YES
Screenshot or video: Provided
========================
Detailed description:
Hello ASUS, I have bought this laptop in November 2019 .
ISSUE :
my integrated laptop keyboard is not working after I log into windows but the keyboard is working fine in boot, UEFI or in safe mode. the system automatically uninstalling the following driver:
in human interface devices section : ALL USB DRIVER
in keyboard section : HID KEYBOARD DRIVERS keeping PC/AT Enhanced PS/2 keyboard(101/102-Key) installed.
In ARMOURY CRATE the keyboard is not detecting
The bellow snap is when the driver is fine. Keyboard is working fine.(AS SOON AS I LOGGED IN)
screenshot-2.png

Now as soon as I log into the system. after some time the driver were uninstalled automatically.
sharedscreenshot-li-3.jpg


SOLUTION TRIED :
Uninstalled all the keyboard driver and human interface USB related driver(both in normal and safe mode)
Reset the system(using OEM recovery)
Wiped the SSD and re install the OS using external bootable USB driver
Tried plenty of Diver updater software to update the keyboard drivers
Tried uninstalling drivers while keeping only windows service enabled.
Also tried to uninstall all driver after running "set devmgr_show_nonpresent_devices=1" command in CMD Promt.
NOTHING WORKED. PLEASE HELP.
QUESTIONS :
why isn't there any keyboard driver in Human Interface Devices section ?
What would be the possible fix for this issue?
12 REPLIES 12

I'm also facing the same issue. Any help here is really appreciated.

sayantan_majee2
Star II
manipalsingh013

I'm also facing the same issue. Any help here is really appreciated.


View post
have you tried my sollutions?

Blake_ASUS
Community Legend II
Hello sayantan.majee24,
When did this happened? After any update or modification?
Have you updated BIOS?

GU502GU | ASUS Global
Thank you.

Abhinav
Zen Master I
Are you using the default Microsoft Keyboard drivers?