System: Windows 10 Pro
Battery or AC: AC
Model: UX581G
Frequency of occurrence: Frequent
Reset OS: Yes
Screenshot or video:
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Detailed description：Need to know if I have the correct bios in my unit and or where can I get the correct bios? This unit has had a rather odd behavior that it developed. I have had to reset the OS and it hasn't gone away. Using certain streaming apps the machine goes unresponsive touchpad or touchscreen it still shows whatever I am watching but it does not let me click anything but the [x} out button to close then I have to restart.
Different instance is the unit becomes hard to work with web browsing, Document editing, or doing anything local on the unit becomes very lag restarting usually solves but it is persistent lag that comes back.
Biggest unknow is that both the screens have started to go black all of a sudden when the machine is at idle not doing anything rare is the instance when it shuts down and app and goes into a black screen. The powere settings are set to go to sleep at 5 hours away or never on screen and pc battery or ac. Machine becomes unresponsive with a higher fan noise pitch that you can hear not really max turbo trying to cool but it does kick it up. Nothing responds keyboard, touchpad, mouse, touching the screen nothing. Have to hold the power button down a few seconds to shut it off then I can powere it back up.
