Bluetooth headphone problem

[sharanknataraja]

I have use asus 6z for last 6 month, from the first time itself i use blutooth head phone only for listening music and video, but after 121 update, blutooth was connected but the audio was not working, notification sound coming but other than that Facebook, youtube audio was not coming, even i reboot phone also but no use, after i switched off phone for a while it works but after some times the audio sound was not coming,
Then after phone call end the notification sound comes (information about last call charges) and then phone get restated it happens sometimes after update
I thinks this are all bugs please get in to note to slove the problem in next update

[ZT-6dc2537a]

Anders_ASUS

https://zentalk.asus.com/en/discussion/comment/44984#Comment_44984

Please let me know if you still have the BT issue with latest update?

I will ask our devs about the screen recorder issue. Should be easy to fix

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@Anders_ASUS when I change settings in audio wizard bluetooth audio doesn't work

[sedl23]

varundabades@gmail.com

https://zentalk.asus.com/en/discussion/comment/45261#Comment_45261

Yes bluetooth issue still there

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Just a heads up I was curious and did a hard reset today I haven't had the Bluetooth issue at all since the hard reset

[ZT-6dc2537a]

sharanknatarajan

https://zentalk.asus.com/en/discussion/comment/44557#Comment_44557

1st issue was solved after low down the volume of bt headset while call it won't re-start now (but need to be fixed by asus team)

2nd issue while I'm screen recording the bt headset sound was coming but after recording done, the sound get cut off.

I send my screen recording video ( inbuilt asus 6z) and at the same time recoding done by my other phone via camera recorder, the sound was coming in my blutooth headphones while screen recording , and then i stopped my recoding the sound from my bt headset also get stopped (youtube video was playing at the time)i tried to low and high the volume but no use.

But not all the time media get no sound, if i switch off my phone( kept for a minute) and power it on, audio get worked on bt headset but after some times sound went off, after the new update only I'm noticing this issue for past 7days

And note it down this issue happens not only on blutooth it happens in 3.5mm jack too

https://us.v-cdn.net/6031231/uploads/969/W9H7T3ROLQCR.mp4

https://us.v-cdn.net/6031231/uploads/569/RVTTPNL35A0E.mp4

You can clearly see my problem in my 2nd phone video recorded

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@anderson100558 sir I'm also facing same issue like mentioned above in video

[sharanknataraja]

@Anders_ASUS till now the same problem is present in last update also 137,

Last 2 update no improvement regards this issue @Anders_ASUS please answer us is there any process are going about this issue!

[Anders_ASUS]

sharanknatarajan

@Anders_ASUS till now the same problem is present in last update also 137,

Last 2 update no improvement regards this issue @Anders_ASUS please answer us is there any process are going about this issue!

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No one managed to give me a proper video and log so this is why the issue hasn't been resolved. I will PM you with instructions so that you can help me log and solve this once and for all