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Unknown problem with display (Vivobook Pro 15 OLED)
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07-19-2022 08:48 AM
System: Windows 11
Battery or AC:
Model: Vivobook Pro 15 OLED M3500QC
Frequency of occurrence: Everytime
Reset OS: Yes
Screenshot or video:
========================
Detailed description：
I've described my problem in this discussion:
Agents from local ASUS Support Center and local service center declared that this phenomenon is not a laptop defect. But they don't provide me with proofs and any technical information about this phenomenon.
I assume that the local office doesn’t want to solve this problem and try to convince me that this phenomenon is not a defect.
I want to know exactly why it's not a defect (technical information)? I want to be provided with full explanation of this phenomenon to make sure that it's really normal condition for my laptop.
You can check the problem in the video below:
It's random flashes (brightness changes for a moment). This issue happens just while moving a cursor. It's mostly noticeable on gray color on display (for example Windows Explorer with the dark theme of Windows 11). It doesn't depend on versions of chipset or GPU drivers and BIOS. It happens when AMD Radeon Adapter is enabled in Device Manager. The problem doesn't exist when AMD Radeon Graphics adapter is disabled. It also doesn't happen in safe mode and BIOS regardless of graphics adapter.
My opinion: the problem is related to the ASUS software and its driver conflicts.
UPD: This is not a PWM effect because I see the phenomenon on 100% dsiplay brighness.
Battery or AC:
Model: Vivobook Pro 15 OLED M3500QC
Frequency of occurrence: Everytime
Reset OS: Yes
Screenshot or video:
========================
Detailed description：
I've described my problem in this discussion:
sheeshkinAfter more than a month of repairing (screen matrix was replaced in local authorized service center) the problem with the display still exists. The phenomenon is not caused by a matrix defect.
- System: Windows 11
- Battery or AC:
- Model: Vivobook Pro 15 OLED M3500QC
- Frequency of occurrence:
- Reset OS:
- Screenshot or video:
========================
Detailed description：
The display of vivobook pro 15 oled flickers/flashes. It looks like color shifting or randomly petty brightness changing for a second especially noticeable by gray color in the dark theme of windows 11. I mostly see this issue in windows explorer when just moving a cursor. It happen when AMD Radeon Adapter is enabled in Device Manager. It doesn't depend on drivers cos i've tried several types (recommended by ASUS, by Microsoft and the newest from AMD). The problem doesn't exist when AMD Radeon Graphics adapter is disabled. It also doesn't happen in safe mode and BIOS regardless of graphics adapter.
I've done all recommendations from costumer supporters and internet sources.
https://us.v-cdn.net/6031231/uploads/YB1Q8NZ9L19A/dscf6794-civvtbyn.mp4
Vivobook OLED display issue (color shifting/flashing)
Agents from local ASUS Support Center and local service center declared that this phenomenon is not a laptop defect. But they don't provide me with proofs and any technical information about this phenomenon.
I assume that the local office doesn’t want to solve this problem and try to convince me that this phenomenon is not a defect.
I want to know exactly why it's not a defect (technical information)? I want to be provided with full explanation of this phenomenon to make sure that it's really normal condition for my laptop.
You can check the problem in the video below:
It's random flashes (brightness changes for a moment). This issue happens just while moving a cursor. It's mostly noticeable on gray color on display (for example Windows Explorer with the dark theme of Windows 11). It doesn't depend on versions of chipset or GPU drivers and BIOS. It happens when AMD Radeon Adapter is enabled in Device Manager. The problem doesn't exist when AMD Radeon Graphics adapter is disabled. It also doesn't happen in safe mode and BIOS regardless of graphics adapter.
My opinion: the problem is related to the ASUS software and its driver conflicts.
UPD: This is not a PWM effect because I see the phenomenon on 100% dsiplay brighness.
53 REPLIES 53
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07-26-2022 11:32 AM
3dmikeeI tried disabling this service, and noticed that after disabling it, the functions responsible for the battery \ fans \ OLDE Dimming \ color profiles \ wi-fi \ FN keys \ etc ... stop working in MyASUS ...Guys, try disabling the AsusOptimization Service in the msconfig and restart, the flickering seems to disappear like in the video above
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Only sound settings are available.
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07-26-2022 11:51 AM
D_IMANTrue. That’s why we have two options right now:https://zentalk.asus.com/en/discussion/comment/219577#Comment_219577
I tried disabling this service, and noticed that after disabling it, the functions responsible for the battery \ fans \ OLDE Dimming \ color profiles \ wi-fi \ FN keys \ etc ... stop working in MyASUS ...
Only sound settings are available.
View post
Delete only “Splendid” from ASUS Optimization Service (https://zentalk.asus.com/en/discussion/comment/218709/#Comment_218709)
Wait for the fix or instructions from developers.
And of course I m waiting for the fix cos I want to use all opportunities of MyASUS and I like Splendid for it’s color profiles.
UPD: option #1 also removes OLED Flicker-free Dimming which is very useful. So safe to say the one and only option is to wait for developers to fix this trash.
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07-27-2022 12:26 AM
sheeshkinIf you use option 1, will the above parameters in MyASUS work?https://zentalk.asus.com/en/discussion/comment/220430#Comment_220430
True. That’s why we have two options right now:
- Delete only “Splendid” from ASUS Optimization Service (https://zentalk.asus.com/en/discussion/comment/218709/#Comment_218709)
- Wait for the fix or instructions from developers.
And of course I m waiting for the fix cos I want to use all opportunities of MyASUS and I like Splendid for it’s color profiles.
UPD: option #1 also removes OLED Flicker-free Dimming which is very useful. So safe to say the one and only option is to wait for developers to fix this trash.
View post
P.s. Looks like we'll be waiting a long time for a fix...
The developers are in no hurry to fix their jambs ...
@Falcon_ASUS We are waiting!!!
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07-27-2022 01:10 AM
D_IMANEverythig except OLED Flicker-free Dimming and Splendid color profiles will stay and work correctlyhttps://zentalk.asus.com/en/discussion/comment/220431#Comment_220431
If you use option 1, will the above parameters in MyASUS work?
P.s. Looks like we'll be waiting a long time for a fix...
The developers are in no hurry to fix their jambs ...
@Falcon_ASUS We are waiting!!!
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07-27-2022 02:37 AM
3.Enable HDR and the Splendid function will become inactive
