Any chance for BIOS update to allow disabling fTPM?

[Hamstray]

System: Windows 10 64-bit
Battery or AC: AC
Model: Zephyrus G15 GA503QS
Frequency of occurrence: Random
Reset OS: Too Many Times
Screenshot or video:
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Detailed description：Hello, since AMD have officially acknowledged the fTPM stutter issues that have been plaguing me since getting my laptop, would it be possible for ASUS to release a new version of my laptop's BIOS that allows me to disable fTPM until and if an actual fix arrives? I know AMD claims to have something in the works but it still requires waiting at least until May, and even then it might not even work in the end. In any case I'd like to be able to disable fTPM, I don't think it's right to force it on me.
Unfortunately the support in my country is a complete travesty (they still ignore the fTPM issue even though it's been in news media and AMD themselves said the issue exists, in fact before the issue got official recognition they went as far as trying to convince me that 1. my laptop doesn't have any TPM and 2. that AMD chipsets don't support TPM in general) so I can't get any assistance from them.

[Hamstray]

Well, I posted something there, may as well give it a shot.

[sreams]

As someone else who has encountered this issue on my laptop since I purchased it (I do live pro audio, and the issue put me in a position where I had to purchase a second laptop with Intel CPU), I can say with all certainty that this is the now-known and acknowledged fTPM stutter issue. AMD knows about it. AGESA 1.2.0.7 fixes it. I read through this entire thread and find it mind-boggling that ASUS constantly deflects when they could instead simply integrate AGESA 1.2.0.7 into their AMD laptop BIOSes and be done with the problem (as they have with desktop motherboards). The logic dance they do to avoid directly confronting this is insane:
ASUS: Here's how to disable fTPM
Customer: My laptop BIOS doesn't have that option
ASUS: We can't allow you to disable fTPM for data security
Customer: I though you just instructed me how to disable it. And isn't the data you are talking about my data? The level of security I am willing to accept is my own.
ASUS: Send us your laptop again so we can test for everything except the actual very well-known issue... one we could fix easily by implementing the fix supplied by AMD months ago.

Wild.
That said, my ROG Stryx 17 (Ryzen 5900HX) did finally just receive a BIOS update yesterday. Hoping this includes the latest AGESA version that fixes this, but not counting on it, considering how relentless ASUS is in avoiding the topic altogether. So strange, considering the low hanging fruit that is there to just fix it (by either adding a single tick box to the BIOS, or integrating AMD's fix).
EDIT: I'd also add... it is frustrating that BIOS versions on ASUS AMD laptops do not report what AGESA version they are using.

[GreyWind]

it is indeed so funny how asus approaches the problem, i am certainly not buying another asus laptop or anything actually, nor recommend it since their support team is so pathetic, or should i say their customer service team...this might not even be reaching engineers....

[GreyWind]

sreams

As someone else who has encountered this issue on my laptop since I purchased it (I do live pro audio, and the issue put me in a position where I had to purchase a second laptop with Intel CPU), I can say with all certainty that this is the now-known and acknowledged fTPM stutter issue. AMD knows about it. AGESA 1.2.0.7 fixes it. I read through this entire thread and find it mind-boggling that ASUS constantly deflects when they could instead simply integrate AGESA 1.2.0.7 into their AMD laptop BIOSes and be done with the problem (as they have with desktop motherboards). The logic dance they do to avoid directly confronting this is insane:

ASUS: Here's how to disable fTPM

Customer: My laptop BIOS doesn't have that option

ASUS: We can't allow you to disable fTPM for data security

Customer: I though you just instructed me how to disable it. And isn't the data you are talking about my data? The level of security I am willing to accept is my own.

ASUS: Send us your laptop again so we can test for everything except the actual very well-known issue... one we could fix easily by implementing the fix supplied by AMD months ago.

Wild.

That said, my ROG Stryx 17 (Ryzen 5900HX) did finally just receive a BIOS update yesterday. Hoping this includes the latest AGESA version that fixes this, but not counting on it, considering how relentless ASUS is in avoiding the topic altogether. So strange, considering the low hanging fruit that is there to just fix it (by either adding a single tick box to the BIOS, or integrating AMD's fix).

EDIT: I'd also add... it is frustrating that BIOS versions on ASUS AMD laptops do not report what AGESA version they are using.

View post

it is indeed so funny how asus approaches the problem, i am certainly not buying another asus laptop or anything actually, nor recommend it since their support team is so pathetic, or should i say their customer service team...this might not even be reaching engineers....

[GreyWind]

sreams

As someone else who has encountered this issue on my laptop since I purchased it (I do live pro audio, and the issue put me in a position where I had to purchase a second laptop with Intel CPU), I can say with all certainty that this is the now-known and acknowledged fTPM stutter issue. AMD knows about it. AGESA 1.2.0.7 fixes it. I read through this entire thread and find it mind-boggling that ASUS constantly deflects when they could instead simply integrate AGESA 1.2.0.7 into their AMD laptop BIOSes and be done with the problem (as they have with desktop motherboards). The logic dance they do to avoid directly confronting this is insane:

ASUS: Here's how to disable fTPM

Customer: My laptop BIOS doesn't have that option

ASUS: We can't allow you to disable fTPM for data security

Customer: I though you just instructed me how to disable it. And isn't the data you are talking about my data? The level of security I am willing to accept is my own.

ASUS: Send us your laptop again so we can test for everything except the actual very well-known issue... one we could fix easily by implementing the fix supplied by AMD months ago.

Wild.

That said, my ROG Stryx 17 (Ryzen 5900HX) did finally just receive a BIOS update yesterday. Hoping this includes the latest AGESA version that fixes this, but not counting on it, considering how relentless ASUS is in avoiding the topic altogether. So strange, considering the low hanging fruit that is there to just fix it (by either adding a single tick box to the BIOS, or integrating AMD's fix).

EDIT: I'd also add... it is frustrating that BIOS versions on ASUS AMD laptops do not report what AGESA version they are using.

View post

it is indeed so funny how asus approaches the problem, i am certainly not buying another asus laptop or anything actually, nor recommend it since their support team is so pathetic, or should i say their customer service team...this might not even be reaching engineers....