No mobile data while the WiFi is on

RoystoysRoystoys Level 4
edited January 16 in ZenFone 7 Series

Please tell us some basic information before asking for help:

  1. Model Name: zenfone 7
  2. Firmware Version: latest
  3. Rooted or not:not
  4. Frequency of Occurrence: all the time
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Since the last update ( I believe) I have trouble using mobile data while leaving WiFi on .

I am unable to access mobile data while the WiFi is enabled (and not connected to anything)

I have tried resetting my phone (THREE TIMES by FACTORY RESET) and it works for a while then just doesn't work at all.


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