11-24-2021
12:08 AM
- last edited on
01-16-2024
04:16 PM
by
ZenBot
11-24-2021 03:40 AM
RoystoysSelect "mobile data always active" from the Developer Options menuPlease tell us some basic information before asking for help:
- Model Name: zenfone 7
- Firmware Version: latest
- Rooted or not:not
- Frequency of Occurrence: all the time
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Since the last update ( I believe) I have trouble using mobile data while leaving WiFi on .
I am unable to access mobile data while the WiFi is enabled (and not connected to anything)
I have tried resetting my phone (THREE TIMES ) and it works for a while then just doesn't work at all.
No mobile data while the WiFi is on
11-25-2021 12:21 PM
slimghostI did that, ended up having to do a hard reset. Problem gone,, for now,,we will see how long it lasts for this time.https://zentalk.asus.com/en/discussion/55420/no-mobile-data-while-the-wifi-is-on
Select "mobile data always active" from the Developer Options menu
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11-25-2021 02:55 PM
Roystoyseven a bug may happens, but I will rather think that the network provider (and the settings) may be involved. As you sayed, all of these are happening since you've placed that 5G card, probably it is not a simple coincidence. Anyways, there is a reasons for such of things to be logged, ny Asus in this case , with the user consent. As the settings, or SIm card or whatever can be so different for each every user, better get a representative to analyze the logs. You may be right, or can be something different. Cheers!https://zentalk.asus.com/en/discussion/comment/195451#Comment_195451
I did that, ended up having to do a hard reset. Problem gone,, for now,,we will see how long it lasts for this time.
Yes I said this time as it's the second time in a week I have had to factory reset my phone to fix this bug.
It has only happened since I started using a 5 G card so not sure if it's that or the last update
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11-25-2021 06:54 PM
slimghostThanks I will 👍https://zentalk.asus.com/en/discussion/comment/195685#Comment_195685
even a bug may happens, but I will rather think that the network provider (and the settings) may be involved. As you sayed, all of these are happening since you've placed that 5G card, probably it is not a simple coincidence. Anyways, there is a reasons for such of things to be logged, ny Asus in this case , with the user consent. As the settings, or SIm card or whatever can be so different for each every user, better get a representative to analyze the logs. You may be right, or can be something different. Cheers!
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