06-06-2021 07:22 AM
06-18-2021 02:15 AM
Falcon_ASUSSend the steps to me also.https://zentalk.asus.com/en/discussion/comment/172181#Comment_172181
Our tech team has confirmed that we may need log files (error messages) in your phone for investigating the issue.
If you agree to provide the logs, I will send you the steps to collect logs.
Thank you.
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06-20-2021 12:53 PM
Falcon_ASUSYes. I can help you get the logs. Explain me the procedure.https://zentalk.asus.com/en/discussion/comment/172181#Comment_172181
Our tech team has confirmed that we may need log files (error messages) in your phone for investigating the issue.
If you agree to provide the logs, I will send you the steps to collect logs.
Thank you.
View post
06-20-2021 01:00 PM
abhaykrishnan02@Falcon_ASUS here we have one more users with the same issue. This plague has infected every device. Having very limited technical knowledge @abhaykrishnan02 was able to get camera logs (he too included his screenshot above) without any hassle. Just download any camera access detector and you'll have the required data. Hope asus's technical experts understand this better than us (users).https://zentalk.asus.com/en/discussion/comment/172329#Comment_172329
Send the steps to me also.
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06-21-2021 02:16 AM
mauvin11The app you are talking about shows a green dot on the top of your display while camera is being used by an app, right ?https://zentalk.asus.com/en/discussion/comment/172355#Comment_172355
@Falcon_ASUS here we have one more users with the same issue. This plague has infected every device. Having very limited technical knowledge @abhaykrishnan02 was able to get camera logs (he too included his screenshot above) without any hassle. Just download any camera access detector and you'll have the required data. Hope asus's technical experts understand this better than us (users).
View post
06-21-2021 02:19 AM
Falcon_ASUSI was not using my device from last 3 hrs but my camera was used by google.https://zentalk.asus.com/en/discussion/comment/172181#Comment_172181
Our tech team has confirmed that we may need log files (error messages) in your phone for investigating the issue.
If you agree to provide the logs, I will send you the steps to collect logs.
Thank you.
View post