BLUETOOTH NOT SHOWED UP
- System: W10 AND UBUNTU
- Battery or AC: AC
- Model: X512UA
- Frequency of occurrence: always
- Reset OS:
- Screenshot or video:
Detailed description：after installing an external mouse with USB tongle, internal bluetooth is not working anymore.
I removed the usb tongle but bluetooth is not showed anymore in device administrator, only the Qualcomm wifi card.
I tried to reinstall drivers downloaded from drivers website as in ASUS web support mentions that X512 model has Intel adaptor but doing a hardware check, the wifi and bluetooth card is a QCA9377 802.11ac Wireless Network Adapter. Not working in any case.
I enter in BIOS and I tried to block and unblock bluetooth (with a restart between both actions) but still not working.
i tried with Ubuntu (I have both OS installed) but with button in ON position it is always not showing up.
Any idea? I don't think it is a hardware issue because until installation of USB dongle it was working perfectly.
And a second question, USB C port in this model is display port? I am not able to connect an external monitor with it
Thanks for your support