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Update failed

MONSTER
Star III
In Zenfone max pro M2 from past 5-6
update get failed. Software update is available pops up in notification bar. But every time it downloads and failed
After done all the things it shows up with popup and says your device is reverted to It's original configuration
56 REPLIES 56

MONSTER
Star III
veeharish2005

https://zentalk.asus.com/en/discussion/comment/116157#Comment_116157

I think you need to take your device to a service center


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What will they do?

veeharish2005
Zen Master I

veeharish2005
Zen Master I
Anandu

https://zentalk.asus.com/en/discussion/comment/116165#Comment_116165

https://www.asus.com/support/FAQ/1042349

screenshot-20200922-223836-7e2.png

https://www.asus.com/in/Phone/Zenfone-Max-Pro-M2-ZB630KL/HelpDesk_BIOS/

Try this. Instructions above. Follow correctly. Also available in the website link above.

https://dlcdnets.asus.com/pub/ASUS/ZenFone/ZB631KL/UL-ASUS_X01BD-WW-16.2017.1912.072.999-user.zip

Once this is done try checking update.

(this is actually a downgrade firmware target to 72version, but this may work.)


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Note: doing this will probably wipe the data

RadeonPS
Rising Star II
veeharish2005

https://zentalk.asus.com/en/discussion/comment/116168#Comment_116168

Note: doing this will probably wipe the data


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It will which is why BACKUP is necessary.

MONSTER
Star III
veeharish2005

https://zentalk.asus.com/en/discussion/comment/116169#Comment_116169

Reflash the firmware


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I used downgrade for pie and its complete now.