CPU SPEED stuck at 0.38Ghz

[Shreyansh_Singh]

System: AMD R5 2000u
Battery or AC: Input - +19v 2.37A, 45w
Model: Vivobook X505Z
Frequency of occurrence: Many Times
Reset OS: Windows 10
Screenshot or video: Uploaded
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Detailed description：

[Blake_ASUS]

Hello Shreyansh,
Please kindly check if your BIOS and windows are up to date.
Thank you very much.

[Shreyansh_Singh]

Blake_ASUS

Hello Shreyansh,

Please kindly check if your BIOS and windows are up to date.

Thank you very much.

View post

Windows is update let me update bios

[Shreyansh_Singh]

Blake_ASUS

Hello Shreyansh,

Please kindly check if your BIOS and windows are up to date.

Thank you very much.

View post

i have update the bios but still the same problem

[zsikkandher]

I had this problem with my laptop which is from different brand. What I do is, turn ON laptop and after reaching desktop, long press the power until it turns off.
Now the CPU will work normally then you start.

Try and let me know

[Blake_ASUS]

Hello Shreyansh,
Please send your device to service center for further examination.
Thank you.