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Zenfone Max Pro M1 network issues

Takato
Star I

‎08-02-2020 01:04 AM

Please tell us some basic information before asking for help:
Model Name: Zenfone Max Pro M1
Firmware Version:WW-16.2017.2007.084
Rooted or not: not
Frequency of Occurrence: since updated to lastest version
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Hi, I've problem with the network, it cant connect to the network since updated to latest version.
I've tried to check my provider, my data, and even change my sim card, everything works fine and my sim card can connect with another phone.
Need help with this problem/new update since my data is not waiting and I'm paying my data for nothing cause I can't use it at all.
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8 REPLIES 8

abhaykrishnan02
Zen Master I

‎08-02-2020 02:08 AM

Takato

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone Max Pro M1
  2. Firmware Version:WW-16.2017.2007.084
  3. Rooted or not: not
  4. Frequency of Occurrence: since updated to lastest version
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

Hi, I've problem with the network, it cant connect to the network since updated to latest version.

I've tried to check my provider, my data, and even change my sim card, everything works fine and my sim card can connect with another phone.

Need help with this problem/new update since my data is not waiting and I'm paying my data for nothing cause I can't use it at all.


Zenfone Max Pro M1 network issues
reset your APN

0 Kudos

Christine_ASUS
Community Legend II

‎08-03-2020 02:50 AM

Hi Takato
Thank you for your asking. My ZB602KL works fine with V084. Kindly try some stay-at-home troubleshooting tips below:
1. Please try reset Network: Settings>System>Advanced>Reset options>Reset Wi-Fi, mobile & Bluetooth
2. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
3. Also, please try "the Factory Reset" 
Settings>System>Advanced>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.
4. Please try SMMI test, do they pass?
Calculator> type ".12345+=">SMMI TEST>Single Test>SIM Card Test/SIM Signal Test/Wi-Fi Test/Bluetooth Test

If any of the SMMI tests fails, kindly bring your device to the nearest ASUS repair center for device checking: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs
0 Kudos

Takato
Star I

‎08-14-2020 07:23 AM

Christine_ASUS

Hi Takato

Thank you for your asking. My ZB602KL works fine with V084. Kindly try some stay-at-home troubleshooting tips below:

1. Please try reset Network: Settings>System>Advanced>Reset options>Reset Wi-Fi, mobile & Bluetooth

2. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

# How to enter and exit "Safe Mode"

https://www.asus.com/support/FAQ/1005163/

3. Also, please try "the Factory Reset" 

Settings>System>Advanced>Reset options>Erase all data(factory reset)

Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

4. Please try SMMI test, do they pass?

Calculator> type ".12345+=">SMMI TEST>Single Test>SIM Card Test/SIM Signal Test/Wi-Fi Test/Bluetooth Test

If any of the SMMI tests fails, kindly bring your device to the nearest ASUS repair center for device checking: https://www.asus.com/support/Service-Center-All-Countries/

If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs


View post
Its not help at all... You know the problem is the update has problem with vodafone internet server. I've try my friend sim card from another provider it works fine. Really hate this.
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