Picture and sound out of sync Asus Zenbook 14 UX425E Windows 11
- System: Windows 11
- Battery or AC: AC
- Model: Asus Zenbook 14 UX425E
- Frequency of occurrence: All the time
- Reset OS: No
- Screenshot or video: N/A
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Detailed description：
I have recently bought the above laptop and like to use it to watch programmes/movies, but I have a delay between the picture and the sound coming through (whether on the main laptop speakers or with bluetooth headphones - have tried 2 lots of headphones). Have tried to do a few things that were mentioned in various help videos, but none have really helped the problem. Any ideas?
Many thanks!
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Comments
@njinglis
Have you tried removing the audio driver and reinstalling it?
Just tried this, and followed instructions to uninstall - it didn't like uninstalling as it said something else was dependent on it, but I ticked a box to force the uninstall. But the instructions don't work to reinstall the app and so Realtek has not installed again - not quite sure what next, but think need to contact Asus directly.
Actually sound has come back now I have restarted - phew. The problem is still there re the disconnect between sound and picture though. I wonder if you have any other thoughts at all?
@njinglis
Please try to update the system to the latest.
If the situation persists, I would suggest you to restore the system.
Sorry for any inconvenience it may be caused.
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