windows 10 and 11 same issue.

in VivoBook
Howdy. I attempted multiple times introduce windows 10 and 11 same issue. now and then when I turn off PC from charger show switches off however PC is on and working I actually look at it with teamviewer
likewise attempted download most recent showcase drivers from asus site
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@BriannaBrianna
Could you please tell me the model of the product you are using?
Thank you.