Memory diagnostic data not showing

potatosubwoofer · May 27

System: Win10
Battery or AC: Both
Model: UX482EG
Frequency of occurrence: For the past year

========================

Detailed description：

I have a minor issue and was wondering if anyone else has a similar issue.

After my warranty repair (replacement motherboard) I have been seeing this in my diagnostics panel for MyASUS. Memory appears to not be detected, though when I do a memory test it is fine. Also, RAM shows up correctly in the Task Manager.

The error appears only in MyASUS. Has anyone else had this proiblem?

Falcon_ASUS · May 31

https://zentalk.asus.com/en/discussion/60940/memory-diagnostic-data-not-showing

@potatosubwoofer

Does the problem improve if you uninstall and reinstall MyASUS ?

Sorry for any inconvenience it may be caused.

potatosubwoofer · June 12

Yes I did this and it did not help. Will you be able to fix it in the next update?

Falcon_ASUS · June 13

https://zentalk.asus.com/en/discussion/comment/215326#Comment_215326

@potatosubwoofer

I have sent you a message, please check.

Thank you.

Falcon_ASUS · June 22

https://zentalk.asus.com/en/discussion/comment/215326#Comment_215326

@potatosubwoofer

We expect to release a new update at the end of August to fix this situation.

Thank you for your patience.

potatosubwoofer · June 22

Thanks for this, I appreciate you looking into it.

Memory diagnostic data not showing

Comments