HDR ON BUT WASHED OUT
afrizalzone2
Level 1
in ZenBook
- System:
- Battery or AC:
- Model: ZENBOOK 13 OLED UM325
- Frequency of occurrence:
- Reset OS:
- Screenshot or video:
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Detailed description：
I just bought this zenbook 13 oled um325 and realized that when I turned on the HDR mode turns out its make the whole display washed out only youtube that detected HDR and showing better color. the rest it just washed out. I'm new here so is it just me or it is a common issue? how do I get HDR display really on and producing real HDR not only on YouTube
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Comments
@afrizalzone2
Could you please let me know in what situation you are using so that you think the HDR mode is not working properly? Or could you please provide a video of the operation for me to confirm? Thank you.
playing netflix using chrome or the app
@afrizalzone2
Could you please provide a video of the operation for me to confirm?
Thank you.
with HDR ON 👆️
👆️ With HDR OFF
I hope You can see the difference. It also sometimes if I switched back to HDR OFF some colors still washed out until I restart my laptop
youtube Netflix, actually overall colors washed out not only video but images
@afrizalzone2
Please kindly provide the information below so that we can better assist you.
1. What is the detailed system version , BIOS version, and the graphics card driver version you are currently using?
2. Are youtube and Netflix up to date? (What is the version?)
Sorry for any inconvenience it may be caused.
Processor AMD Ryzen 7 5700U with Radeon Graphics 1.80 GHz
Installed RAM 16,0 GB (15,4 GB usable)
Device ID DD18D7A0-DE83-44CA-9441-2A3F79FD1E08
Product ID 00342-42600-19982-AAOEM
System type 64-bit operating system, x64-based processor
Device name Zenbook_13
Edition Windows 11 Home Single Language
Version 21H2
Installed on 29/04/2022
OS build 22000.652
Experience Windows Feature Experience Pack 1000.22000.652.0
SMBIOSBIOSVersion
UX325UA.301
2.Yes Both are up to date, in fact I always use Chrome to open youtube and netflix. plus, I use Tidal for listening streaming music and get stuttered too.
@afrizalzone2
Confirmed by the technical unit, your laptop's HDR mode is indeed enabled.
When the HDR mode is turned on, the areas with higher brightness will be reversed, and the whole will become brighter, it will be applied to the entire screen, not just a specific app.
If we have misunderstood, could you please ask your current question again?
Sorry for any inconvenience it may be caused.