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Problem headphone Jack not detected after update.

princeeee
Star I

‎03-21-2022 11:42 AM - last edited on ‎01-16-2024 01:13 AM by Community Manager

Please tell us some basic information before asking for help:
Model Name: ROG 5
Firmware Version: 18.0840.2201.229
Rooted or not: No
Frequency of Occurrence: when the update finishes, the earphones can't be used, have tried other earphones, still the same. restarted, still the same. before the update it was still running normally
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
PLEASE HELP ME. THANKS
0 Kudos
2 REPLIES 2

socialaldrin
Star III

‎03-21-2022 09:37 PM

princeeee

Please tell us some basic information before asking for help:

  1. Model Name: ROG 5
  2. Firmware Version: 18.0840.2201.229
  3. Rooted or not: No
  4. Frequency of Occurrence: when the update finishes, the earphones can't be used, have tried other earphones, still the same. restarted, still the same. before the update it was still running normally
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

PLEASE HELP ME. THANKS


Problem headphone Jack not detected after update.
Try to do a factory reset first then try again.. if not downgrade your firmware
0 Kudos

princeeee
Star I

‎03-22-2022 12:12 PM

How to downgrade firmware?
0 Kudos
Youtube support channel