Internet net is not working even sim card is not working properly

kirtikashypa115

2022-03-02-13-07-32.mp4

Please tell us some basic information before asking for help:

1. Model Name:Asus Rog 5 black
2. Firmware Version:18.0840.2201.226
3. Rooted or not:non rooted
4. Frequency of Occurrence: everytime even after get repaired from Asus service centre
5. APP Name & APP Version (If your issue relates to the app): internet and call from sim in phone

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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ARP_ASUS

Hi kirtikashypa115,

Please try the below troubleshooting and confirm:

1. Try the same SIM in a different phone or different slot
2. Change location and check
3. Try a different SIM
4. Restart or reset once

Final would be to run an SMMI test and check if this is related to hardware:

How to Enter SMMI_TEST (test hardware)

Go to Calculator=>type " .12345+= "

you will be entered to SMMI_TEST