Screenpad functioning as second monitor only, despite best efforts.

WrongbatWrongbat Level 1
edited March 18 in ZenBook
  1. System: windows 11
  2. Battery or AC: both
  3. Model: Zenbook Pro 15 UX535LH
  4. Frequency of occurrence: Constant
  5. Reset OS: yes, twice
  6. Screenshot or video:

========================

Detailed description: Screenpad 2.0 only functions as a second monitor, not as a trackpad. Installed and reinstalled all possible drivers linked to the laptop on the support page. Asus ScreenXpert Optimiser returns error code 0x00000010 and crashes. The trackpad device does not show up on windows device manager or any other way of displaying devices, therefore cannot be accessed by any windows troubleshooting methods. The function key for swapping touchpad mode displayed "Touchpad disabled" until the OS was reset, at which point nothing happens when it is pressed.

This did not start after doing updates, just randomly happened.

It is the same issue that happened to user "cyberfunkua" in May 2021, which was unresolved by the moderators despite clear information being provided by him. (https://zentalk.asus.com/en/discussion/48272/zen-435eg-screenpad-is-working-as-second-monitor-only)

Tagged:

Comments

This discussion has been closed.