Zen 435eg screenpad is working as second monitor only

cyberfunkuacyberfunkua Level 1
edited June 20 in ZenBook
  1. System: win10home
  2. Battery or AC: both
  3. Model: ux435eg
  4. Frequency of occurrence: Constant
  5. Reset OS: no
  6. Screenshot or video:

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Detailed description:screenpad stop working. i've already reinstalled all possible drivers and apps and still no effect.

pressing f6 reports "touchpad is disabled". And there is no touchpad device in device manager, but screenexpret monitor device is present

Comments

  • Hi there,

    Please refer to below FAQ

    Please follow the installation order.

    Let me know if you have any issue in which step and if there is any error message.

    If the problem still persists, please kindly send the device to our service center.

    Thank you.

  • Windows is already with 21H1 update and all drivers are up to date. Also updated bios to latest version.

    >FAQ/1041344

    In OS i've already ASUS System Control Interface V3, not V2.

    ScreenPad2 Optimizer doesn't work.

    I really don't want to reinstall OS....

  • OKAY, reset windows is done.

    f6 key doesn't say anything while pressed. Previous message was "touchpas is disabled"

    screenpad is working as screeen only still

  • Hi there,

    Can you describe more about how the ScreenPad2 Optimizer doesn't work?

    Please share screenshot with us.

    Thank you.

  • Hi,

    error code 0x00000010

  • I'm not sure, but I think that touchpad device should be visible in DeviceManager, but there is no such device.

  • Ok, i'm done with full reinstall OS (21h1 home ed.). touchpad as device is not present in system.

  • i've sent to service center.

    wil never buy asus anynore. 2000$ for such awful product...

  • Thank you for the update and feedback.

This discussion has been closed.