Sensors Stopped Working after Android 11 Update

evandrofandango

Hi, I'm experiencing some unfortunate issues. Last week I updated my ROG P2 to Android 11, version 18.0210.2111.190 after installing it auto-rotation, gyroscope and compass stopped working like there isn't one in the phone, I made a quick search and found a video on YouTube telling me to restart the phone and also try running it on safe mode but after doing those steps still nothing happened.

Please help me 'cos it is really annoying thx in advance

ronald1985

https://zentalk.asus.com/en/discussion/57765/sensors-stopped-working-after-android-11-update

Go to calculator and type in .12345+=

Perform single test and perform the sensor tests that are on there.

Let us know if this fails or successful.

evandrofandango

I did the tests and also discovered that proximity sensor isn't working too and Gyroscope test never gives a result just stays in "

Now Testing"

Swaraj

https://zentalk.asus.com/en/discussion/comment/203217#Comment_203217

Did you perform factory reset after upgrade? If not then give it a try.

evandrofandango

I'll try doings it, hope it works

Gustav_ASUS

@evandrofandango Just remember to backup any personal data that you wish to keep.

Edit: Also, please mention me in this thread with your results.

evandrofandango

https://zentalk.asus.com/en/discussion/comment/203307#Comment_203307

Even after factory resetting sensors are not working :(

ronald1985

https://zentalk.asus.com/en/discussion/comment/203387#Comment_203387

@Gustav_ASUS

The usual next course of action is usually to visit your nearest ASUS service centre.

I have mentioned Gustav_ASUS for you.

evandrofandango

https://zentalk.asus.com/en/discussion/comment/203389#Comment_203389

Thank you but in my country there isn't an ASUS Service Center