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Wi-Fi stopped working

Snapdragon
Star I

The Wi-Fi + hotspot randomly stopped working on my phone, does anybody know how to fix it?

5 REPLIES 5

Falcon_ASUS
Moderator
Moderator

@Snapdragon 
Please refer to the following FAQ to try to troubleshoot your Wi-Fi problem.
https://www.asus.com/support/faq/1006657 
If the problem persists, I would suggest you bring back your device to our service center for further confirmation.

The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

I have the same issue, been around a week too. Have also finally tried factory reset without success.

I've been looking around on the web and this seems to be a consistent issue, is it something that Asus is looking into? I was considering upgrading to the new rog phone 9 but this doesn't bode well.

@Lolex 
If you have already tried restoring the phone system but the issue persists, I would suggest you bring back your device to our service center for further confirmation.

The following is the contact information:
https://www.asus.com/support/service-center-location

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#

Sorry for any inconvenience it may be caused.

It's a common issue with ASUS phones in general, after doing a lot of research and watching YouTube videos of repairs. The only way to POSSIBLY fix this would be to reball the CPU - look up "reballing phone CPU" on YouTube and you will see what the process is like.

This doesn't guarantee a 100% fix because the issue might reoccur and come back, I believe it has to do with overheating of the phone, which is why it's so common with these "powerful" ASUS products like their ROG lineup and the Snapdragon Smartphone for Insiders - they get HOT.

Anyways, let me know what fix worked for you if any, or what you plan on doing.